ASSISTANT: Good morning, can I help you?
ANDRE: Yes, I'm supposed to be flying from Manchester to Lyon via London with your airline but I've missed my connection here, basically because the first flight was late. I've also lost a very important bag. I've already talked to two different Jetair people and still haven't got a clear idea about what you're going to do, so I'd like to talk to your manager and get some action on my problem.
ASSISTANT: I'm sorry, but the Jetair customer service manager is not available at the moment. Perhaps I can ...
ANDRE: What do you mean? He's not available. It's his job to be available, isn't it?
ASSISTANT: I'm sorry, sir, she's in a meeting with ...
ANDRE: Look, you have an increasingly angry customer standing here who is not going to go away until he gets some satisfaction on this so I suggest you call your manager and ...
